How to Activate Your Prepaid AT&T SIM to eSIM

Switching from a physical prepaid AT&T SIM card to an eSIM offers greater convenience, especially if you plan to use dual SIM functionality or simply prefer a clutter-free device. While the process is generally straightforward, it’s important to follow the correct steps. This article outlines how to activate your prepaid AT&T SIM as an eSIM visit att.com/activateprepaid.

Confirming eSIM Compatibility

Before starting the conversion, ensure your device supports eSIM functionality and is compatible with the AT&T network. Most newer smartphones, tablets, and some smartwatches offer eSIM support. Check your device’s specifications or contact the manufacturer to confirm.   

Methods for Converting to eSIM

There are two primary methods for converting your prepaid AT&T SIM to an eSIM:

1. Using the myAT&T App (If Available):

This is the most convenient method if your device and account are eligible:

1. Download the myAT&T App: If you don’t already have it, download the myAT&T app from your device’s app store (iOS App Store or Google Play Store).   
2. Log in to Your Account: Open the app and log in using your AT&T prepaid account credentials.
3. Navigate to Device/Account Management: Look for a section related to managing your devices or account. The exact location may vary slightly depending on the app version.
4. Find the eSIM Option: Within the device management section, look for an option related to eSIM, “Switch to eSIM,” or “Digital SIM.”
5. Follow the On-Screen Instructions: The app will guide you through the conversion process. This usually involves confirming your device’s IMEI or EID and confirming your request. The app may generate a QR code for you to scan.
6. Scan the QR Code (If Provided): If the app generates a QR code, follow these steps on your device:
   • Go to Settings > Cellular/Mobile Data.
   • Select “Add Cellular Plan” or similar wording.
   • Scan the QR code displayed in the myAT&T app.
7. Confirm Activation: Once the QR code is scanned or the process is completed in the app, your device will connect to the AT&T network using the eSIM.

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2. Contacting AT&T Customer Support:

If the myAT&T app doesn’t offer the eSIM conversion option for your prepaid account or device, you’ll need to contact AT&T customer support:

1. Gather Necessary Information: Before contacting support, have the following information ready:
   • Your AT&T prepaid phone number.
   • Your device’s IMEI (International Mobile Equipment Identity) or EID (Embedded Identity Document). You can find this in your device’s settings under “About Phone” or “About Device.”
2. Contact AT&T Prepaid Support: Call AT&T prepaid customer support. You can find the appropriate number on the AT&T website.
3. Request eSIM Conversion: Explain to the representative that you want to convert your prepaid physical SIM to an eSIM.
4. Provide Required Information: The representative will likely ask for your phone number and IMEI/EID.
5. Follow the Representative’s Instructions: The representative will guide you through the conversion process. They may provide you with a QR code via email or other secure method, or they may activate the eSIM remotely.
6. Scan the QR Code (If Provided): If you receive a QR code, follow the scanning instructions as described in the myAT&T app method.
7. Confirm Activation: Once the process is complete, your device should connect to the AT&T network using the eSIM.

Important Considerations:

• Network Connection: Ensure your device is connected to Wi-Fi during the conversion process.
• Device Restart: After the conversion, restarting your device is often recommended to ensure the eSIM is properly activated.
• SIM Card Removal: Once the eSIM is active, you can safely remove the physical SIM card from your device.
• Account Balance: Ensure you have a sufficient balance in your prepaid account before initiating the conversion.

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By following these steps, you can successfully activate your prepaid AT&T SIM as an eSIM and enjoy the benefits of this technology. If you encounter any difficulties, don’t hesitate to contact AT&T customer support for assistance.